Customer feedback

The comments below come from a recent independent survey of our customers carried out by Prism Ltd. All the feedback was anonymous.

‘Reliable on delivery and customer communications.’

‘Staff are good on enquiries and information.’

‘Decent range of conventional board, do a good job, financially sound.’

‘Consistent quality, good lead times, the people I deal with are an asset to the company.’

‘Unique approach to the market.’

‘Easy to deal with – easy to place an order, good communications.’

‘We are provided with an excellent service.’

‘Lead times, board quality, rep reaction – all spot on.’

‘They are reliable – above average quality.’

‘Service is good, pricing is competitive.’

‘There are a lot of very knowledgeable people there.’

’Quality of board, rarely have a problem, deliver on time, key to our business.’

‘Never had any quality issues.’

‘Flat, nice finish and prints well, not rough or ropey.’

‘Excellent – never let us down.’

‘Arrives when they say – superb – always let us know when they are coming.’

‘Any issues have been quickly sorted.’

‘Arrives on time, let us know if they are going to be late.’

‘Few issues – arrives in full and on time.’

‘It’s fine. I get 24-hour delivery.’

‘Good, next day which is what we need.’

‘Rep has always been very helpful and nice; office girls always try to make things happen for us.’

‘We only have to pick up the phone and we can talk to someone – quick to turn around rejected board, which rarely happens. Rep is good.’

‘Excellent. Easy to talk to when there is a problem.’

‘We rarely need to communicate so this is a credit to the system.’

‘Communicate well at all levels.’

‘Very helpful – not a fast turnover of staff, which helps build up relationships.’

‘Good – lovely girls in the office, rep good, consistent, been there a long time and does a good job.’