Our latest Staff Profile focusses on Customer Service Administrator, Nicky Bulmer, who has worked at Board24, Preston for over 16 years. Nicky has a vast experience in various customer service and administration roles which she says contributed to her confidence and skill set to be able to provide the very best customer service for Board24 customers.
Nicky has completed the compulsory Health and Safety courses at Board24 and before having her daughter she attended night school to gain her AAT level 4 Diploma Qualification.
Nicky’s core role involves order processing & customer liaison. She also deals with new customer enquiries and resolves customer issues, as well as liaising with transport to meet and exceed the customers’ requirements. Nicky tells us: “Every day is different and can bring a new challenge which is always interesting, I get a huge amount of job satisfaction when one of our customers has an urgent request and we can help them meet their tight deadlines. Some of our customer contacts have been with us as long time and it is important we maintain good working relationships whilst also providing them with the best service on a day to day basis, ensuring the Board 24 Brand reputation is as strong and trustworthy as ever.”
Nicky enjoys working for Board24 and in particular loves the Preston site which has beautiful surroundings with its own duck pond and often see deer walking in the grounds. During her 16 years at Board24 Nicky has cultivated great working relationships with the many long-standing staff at Board24 Preston. “If you are unsure about something there is always someone to turn to for help. We have a fantastic and approachable Management team at Preston. I will always remember before I left for maternity leave, the overwhelming gifts I received for my daughter. Alison, Jacqui and Candice were so generous and kind. Bizarrely they all ended up buying her an identical soft pink elephant, so she ended up with three!”
When Nicky isn’t working hard at Board24, she loves to travel, including holidays in Mexico, Egypt, Turkey, Barcelona and Paris. They also try and visit her family in the South of France at least once a year. She is also very close to her mum so loves visiting her with her daughter at weekends. She spends the rest of her time with her family and also enjoys keeping fit at gym classes and cooking all styles of cuisine.