Board24 Coalville Vacancy – Customer Services Administrator Apprenticeship

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Customer Services Administrator Apprenticeship

Board24 Coalville Vacancy

Department: Customer Services

Reports to: Sales Manager

Annual wage: £17,000.00

Working week: Monday – Friday: 9.30 – 5.30

Total hours per week: 37.50

Expected duration:15 months

Positions: 3 available

Duties:

The successful applicant should have a very high attention to detail ensuring information is correctly entered onto our systems and understand what our customers require. We are a customer centric business and rely on our customer services team to be at the forefront of that.

A strong willingness to proactively communicate with our customers on a very regular basis is essential. This is primarily by telephone. Being a strong listener, who is inquisitive and keen to find solutions will fit well as we strive to build long lasting relationships.

Calmness in working within tight deadlines and remaining professional at all times is a fundamental attribute for the role. Comfortable working co-operatively within a tight team of 8 people is also important.

Experience in either packaging or customer services is viewed as desirable.

Duties to include but not limited to:

  • Effective customer liaison
  • Accurate order input
  • Optimising customer on time in full (OTIF) expectancy
  • Efficient processing of customer issues, through to completion by liaising regularly with other departments
  • Working co-operatively with other departments in the business
  • Developing a general knowledge of Health and Safety

We also use multiple systems so some familiarity with Microsoft Word, Excel and Outlook is essential.

Please contact Kerry-Ann Hughes or Debbie Newbold for further information – email address:

Kerry-Ann.Hughes@board24.co.uk

debbie.newbold@board24.co.uk

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