As part of our continued commitment to excellent customer service, our team has launched an ongoing customer service survey.

For all customers, who we communicate with via email, we ask, and indeed encourage you, to complete the short survey which will take just a few seconds.

This will help us to ensure our targets are being delivered, and to tackle any challenges you face immediately.

We ask that you rate the interaction you had with our team as either Excellent, Good, Average, Poor and Very Poor. If it’s rated other than Excellent or Good, we’ll be in touch to discuss why. If it’s excellent, then we thank you and are pleased we got it right.

Terry Cooke, Group Customer Services Manager commented; “We have put many new systems in place over the last twelve months, and this has had a positive impact on our customer service.

“Now, it’s about making those finer adjustments; receiving constructive customer feedback will help us to target our efforts in the right areas and support our customers with what they need.”

We’d love you to:

• Share feedback on your recent experience with Board24
• Tell us what we’re doing well and where we can improve
• Recognise and commend any member of the team who has gone the extra mile to support you

There is a separate link for each of our three sites – Coalville, Preston and Eurocentral.

Coalville – https://url.uk.m.mimecastprotect.com/s/YeZpCBGrTqRmwuzfAS25Zca

Preston – https://url.uk.m.mimecastprotect.com/s/HoriCDKqUpJmEf5hNSjGni4

Eurocentral –https://url.uk.m.mimecastprotect.com/s/3cXECELqUy0Gvhpi0S7WDzU

Terry added; “Your feedback plays a vital role in helping us understand what matters most to our customers, allowing us to continuously improve our service, communication, and responsiveness. We review all feedback carefully and use it to drive positive change across our business.

“We genuinely value your time and input, and we thank you in advance for helping us shape the future of customer service at Board24.

“If you have any questions or would like to speak to a member of the team directly, please don’t hesitate to get in touch.”