Just a couple of months ago we welcomed Terry Cooke to the team as our Group Customer Services Manager.

Before joining Board24, Terry held an Operations Management role for ERIKS, a major engineering distributor, looking after major accounts such as Saint-Gobain, Hanson Cement and Ibstock Brick. 

Part of his role was being involved in the World Class Manufacturing programme, helping to design and implement an industry leading Engineering Stores Model across multiple sites, supporting reliability and overall equipment effectiveness improvements in 24/7 manufacturing operations.

Since joining the team Terry has been leading the Customer Services Teams at Coalville, Eurocentral and Preston. Working closely with our production and despatch functions, as well as delivery partners, Terry aims to maximise customer experience and delivery performance.

Terry said: “I am loving the challenge that Board24 brings, with a fantastic group of dedicated people who have been incredibly friendly and welcoming. Board24 is a great brand, but with the opportunities for us to make positive changes that will take us to new heights.”

Frank Hay, Group Managing Director, Board24 added; “Terry has certainly hit the ground running and is expertly co-ordinating our customer service functions across all three sites to help drive efficiencies and information sharing.”

Away from the office Terry says he is the main chef in the house and that his roast potatoes are legendary!

He is married to Rachel and has a teenage daughter Ella who has finally passed her driving test. When not at work he likes to cycle for both fitness and downtime and clocked up over 1600 miles last year.

He also shares his home with two rescue cats – Ronnie and Maggie –  who are brother and sister and definitely rule the Cooke household!